Frequently Asked Questions
Find answers to common questions about our services
General Questions
What services do you offer?
We offer collateral loans, buying and selling of gold, silver, jewelry, luxury watches, electronics, and professional appraisal services.
How many locations do you have?
We have 16 convenient locations across Thessaloniki to serve you better.
What are your business hours?
Most locations are open Monday-Friday 9am-6pm, Saturday 10am-4pm. Some locations have extended hours. Please check individual store hours.
Loans & Pawning
How does the loan process work?
Bring your items for a free appraisal. If you accept our loan offer, we complete paperwork and provide immediate cash. You can repay the loan plus interest to reclaim your items.
What do I need to get a loan?
You need to be 18+ years old, provide valid government-issued ID, and have valuable items to use as collateral.
What happens if I can't repay my loan?
You can pay interest to extend the loan, make partial payments, or surrender the collateral. We don't report to credit bureaus.
Buying & Selling
How do you determine prices?
Prices are based on current market values, item condition, purity/authenticity, and demand. We use professional testing equipment for accurate assessments.
How do I get paid?
We provide immediate cash payment for all items we purchase. The transaction is completed on the spot.
Do you buy broken items?
Yes, we buy broken gold, silver, jewelry, and electronics, though at reduced values based on material content and repair costs.
Items & Appraisals
What items do you accept?
We accept gold, silver, jewelry, luxury watches, electronics, coins, and other valuable items. Contact us if you're unsure about a specific item.
Do you authenticate luxury items?
Yes, we have certified experts who can authenticate luxury watches, jewelry, and other high-value items using professional equipment and techniques.
Are appraisals free?
Yes, we provide free, no-obligation appraisals for all items. There's no charge unless you decide to proceed with our services.
Still Have Questions?
Can't find the answer you're looking for? Our friendly team is here to help.